Automated email notifications
When an order ships, the platform sends a confirmation email with tracking details automatically.
Own the Post-Purchase Journey with ShipMonk
The customer experience continues after checkout. ShipMonk’s post-purchase tools cover branded tracking, claims, protection, and returns so high-growth brands can manage delivery communication and exceptions in one program.
Customer loyalty starts here – Trusted by the best
Turn tracking into a brand experience
Branded tracking
Branded tracking pages keep customers informed and can surface promotions or repeat-purchase messaging.
Customizable tracking pages
Customize tracking pages with your logo, promotions, and featured products to align the experience with your brand.
What our customers are saying
As a large CPG that has been through several Fulfillment partners in the last few years, we can finally say that we found a home.
Jason Welsh
Their customer service teams are telepathic, telekinetic, and pyrokinetic. They know my issue before I tell them, are already solving them, and are fired up to help.
Noah Gould
We were OOS on inventory with a large number of backorders. ShipMonk tripled their daily throughput and resolved everything within 24 hours. Amazing!
Nikhil Byanna
We came for ShipMonk’s pricing but stayed for their great customer service. Since we started working with ShipMonk we have grown more than 4x.
Mike Abadi
Been with ShipMonk for several years. We have regular meetings and the service is excellent. Highly recommend to ecommerce brands.
Chris Neville
Smooth, stress-free claims process
Claims management
The automated claims portal helps customers and your team resolve shipping issues with a consistent workflow.
Simplified claims process
Customers can file, track, and resolve shipping claims through a self-service portal.
Reduce support costs
Self-service claims reduce support tickets tied to lost or damaged shipments.
Protect your brand reputation
Structured claims handling helps resolve shipping issues clearly and protect customer trust.
Ultimate protection for your post-purchase experience
MonkProtect™
MonkProtect™ bundles delivery protection, claims tooling, and branded tracking for brands that want a single post-purchase stack.
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Smooth returns process, happy customers
Returns management
ShipMonk partners with Loop Returns to connect customer-facing returns with in-house reverse logistics processing.
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Fueling growth for scaling brands
Why thousands of high-volume brands choose ShipMonk
Working with ShipMonk has been an absolute pleasure. The exceptional support and hard work of our account managers have been invaluable to our team at 4Ocean. We’ve been consistently impressed with their dedication and expertise, which have significantly contributed to our operations.
As a large CPG that has been through several fulfillment partners in the last few years, we can finally say that we found a home. What sets ShipMonk apart from our previous providers is their approach to our relationship as a true partnership and their desire to grow and improve with us. They worked hard to assign the right people to our account, which has made all the difference. We know that our brand is in good hands.
ShipMonk’s Client Experience Team takes the time to walk you through all charges and fees on your monthly billing so you’re fully aware of your finances. The transparency eliminates any confusion and allows us to understand how we can better reduce our monthly costs.
The Onboarding Team made my first experience with ShipMonk the most pleasant one ever. I want to express my heartfelt gratitude to everyone in this company. The Onboarding Associates make everything so easy. They walk you through every step with a smile and a level of professionalism I have never seen before.
ShipMonk has helped us get better at what we do — we’ve seen immediate, tangible benefits. I would absolutely recommend ShipMonk to others with absolute confidence.
Getting an order alert and knowing everything from pick to pack to ship is covered? That’s peace of mind our team could never put a price on.
During our sale spike, ShipMonk didn’t just handle it; they nailed it. Their team treated those hundreds of extra orders like business as usual, and as a result, our customers never felt the rush — we delivered on time like clockwork.
It came down to working seven days a week, quick SLAs, and the promise for transparency in the billing cycle. [ShipMonk] checked all the boxes.
