15+ RMAs processed per labor hour
Updated returns workflow across the ShipMonk network.
Recover inventory from returns, not just receive it.
ShipMonk’s in-house returns program inspects, grades, and routes each returned unit. Recoverable items can be reworked and returned to stock; non-recoverable units follow your disposition rules.
Status from arrival through grading, rework, and putaway is visible in the ShipMonk portal.
60–70% of returns go straight to putaway
New-condition units can move directly to putaway.
Every non-new return is photographed
Quality Guard photos are stored in your portal automatically.
Trusted by leading brands to simplify returns & boost loyalty
The process runs in defined stages, each with its own quality checks.
When a return arrives, it is scanned and logged. If the tracking number matches an open RMA, the RMA updates to Arrived in your portal before processing begins.
Step 1
Arrival and check-in
Returns are scanned against open RMAs. When the tracking number matches, the RMA updates to “Arrived” in your portal.
Step 2
Grading
Each unit is opened and graded. New-condition items go to putaway. Other grades are assessed for rework eligibility or disposal based on your rules.
Step 3
Rework
Items that can be restored go to the appropriate rework station, whether that’s steaming and refolding an apparel item, replacing a polybag, retagging a product, re-boxing an opened item, or another service from ShipMonk’s rework menu. Items that complete rework are re-graded before moving to putaway.
Step 4
Putaway
Recovered units return to inventory. RTV, donation, disposal, and secure disposal paths follow your account configuration.
Step 5
Visibility throughout
Non-new items are photographed during processing. Images are available in the portal at receipt for condition review.
What our customers are saying
As a large CPG that has been through several Fulfillment partners in the last few years, we can finally say that we found a home.
Jason Welsh
Their customer service teams are telepathic, telekinetic, and pyrokinetic. They know my issue before I tell them, are already solving them, and are fired up to help.
Noah Gould
We were OOS on inventory with a large number of backorders. ShipMonk tripled their daily throughput and resolved everything within 24 hours. Amazing!
Nikhil Byanna
We came for ShipMonk’s pricing but stayed for their great customer service. Since we started working with ShipMonk we have grown more than 4x.
Mike Abadi
Been with ShipMonk for several years. We have regular meetings and the service is excellent. Highly recommend to ecommerce brands.
Chris Neville
Returns capabilities, end to end, in-house.
High-throughput processing
The returns workflow targets 15+ RMAs per labor hour. New-condition items go to putaway; other grades route to the appropriate rework or disposition path.
Standardized grading
Grading uses a consistent framework so disposition is applied the same way across units.
Merchant-configurable grading
SKU-level grading rules can be configured so instructions apply automatically during processing. (coming soon)
Quality Guard photos
Non-new items are photographed during processing and appear in your portal without a support request. Read more.
Automatic RMA arrival status
When a returned parcel is checked in at our facility, any RMA with a matching tracking number automatically updates to Arrived in your portal.
Returns rework services
ShipMonk offers a rework menu that gets eligible items back into sellable condition. Pricing is bespoke and scoped to your needs.
FDA compliance for regulated products
FDA-oriented prompts in the returns flow support grading and disposition for expiration-dated products, with data retained for reporting and audits.
Loop Returns integration
Integration with Loop Returns connects the customer returns portal to in-house processing with the same operational standards as outbound fulfillment.
Flexible disposition options
You choose what happens with your un-restockable, un-reworkable inventory.
Turn recoverable returns back into sellable inventory.
Rework services restore eligible returns to resalable condition, from cosmetic fixes through repackaging and relabeling.
Steaming and de-wrinkling
Restore apparel to shelf-ready presentation after customer try-ons and transit.
Folding and refolding
Re-fold garments to brand standards before they return to inventory.
Lint, hair, and dust removal
Remove cosmetic debris so items meet your quality bar for resale.
Polybag replacement
Swap damaged or missing polybags so products ship and store correctly.
Repackaging
Re-box opened or damaged packaging to protect inventory and brand perception.
Retagging and relabeling
Apply correct tags and labels so recovered units scan and sell accurately.
Re-barcoding
Update barcodes when SKU or unit identifiers need correction after processing.
Spot cleaning (non-wash)
Address minor marks without full wash cycles when appropriate for the product.
Hanger add/remove
Adjust hanger requirements per your brand’s storage and presentation rules.
Deodorizing
Neutralize odors so recovered items meet customer-ready standards.
Built for brands where returns are a real operational challenge.
Apparel has among the highest return rates in ecommerce, and return policy clarity affects purchase decisions. ShipMonk’s grading framework, rework menu, and apparel-focused workflows are designed for high-volume garment programs so more units return to sellable inventory without slowing outbound fulfillment.
Learn moreQuality Guard. See what came back.
Non-new returns are photographed during processing. Images appear in your ShipMonk portal at receipt so you can review condition without opening a support ticket.
Learn more about Quality Guard
Returns compliance for regulated products.
For expiration-dated or lot-controlled products, FDA-oriented questions are built into the returns flow. Defect responses inform grading and disposition so regulated inventory stays traceable.
What separates ShipMonk’s returns program from the rest.
We grade every item, not just receive it
Each unit is graded against your standards and routed to putaway, rework, or disposition—not only checked in as received.
We show you what came back
Quality Guard captures images of non-new returns in the portal for ongoing visibility into condition at receipt.
We can restore recoverable items
Rework includes steaming, refolding, retagging, polybag replacement, and related services so eligible units can return to stock.
We’re built for apparel volume
The returns workflow is built for high-volume apparel programs, with ongoing throughput improvements beyond 15+ RMAs per labor hour.
Compliance is built in, not bolted on
FDA-oriented questions and grading prompts are embedded in the returns flow at the item level for regulated SKUs.